Refund policy
Return & Exchange Policy
Thank you for shopping with us! Because our products are custom-made specifically for you, we have established the following guidelines regarding returns and replacements.
Damaged or Incorrect Items
We take great pride in our craftsmanship, but we understand that mistakes can happen. We will gladly replace your item at no additional cost if:
The product arrived damaged during transit.
There is a spelling mistake or customization error that differs from the information you provided at the time of purchase.
How to request a replacement:
Contact our support team within 7 days of receiving your order.
Provide your order number and a clear photo of the damage or the spelling error.
Once verified, we will prioritize a replacement and ship it out to you as quickly as possible.
Non-Refundable Items
Please note that because each item is personalized and cannot be resold, we do not offer monetary refunds.
Our policy is strictly "Return and Replace" for the issues mentioned above. We do not accept returns, exchanges, or refund requests for:
Customer errors (e.g., typos provided by the buyer, choosing the wrong size/color).
Change of mind or "buyer's remorse."
Slight variations in color or texture inherent to customized manufacturing.
Other Issues
If you have any other concerns regarding your order that are not covered by the damage or spelling mistake policy, please reach out to our customer service team. We value your satisfaction and will review other issues on a case-by-case basis to see how we can best assist you.
Contact Us:
Email: [Insert Email Address]